Shipping policy
Shipping Policy
At Brainiac Prints, we understand that fast and reliable delivery is just as important as the quality of your prints. Our goal is to produce and ship every order as quickly as possible while maintaining the highest production standards.
Order Processing
All orders are processed after payment has been successfully received.
Because every product is custom-made, production begins once your artwork has been submitted and your order is confirmed.
Most orders are produced within 1–3 business days, depending on order size and current production volume.
During peak seasons or promotional periods, production times may be slightly longer.
Shipping Methods
We work with trusted shipping carriers to ensure your order arrives safely and on time.
Available shipping options will be displayed during checkout based on your location.
Shipping rates are automatically calculated at checkout.
Estimated Delivery Times
United States
- Standard Shipping: 3–7 Business Days
- Expedited Shipping: 1–3 Business Days (where available)
Delivery times are estimates provided by the shipping carrier and may vary due to weather, holidays, or other circumstances beyond our control.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking number.
You can use this tracking information to monitor the progress of your shipment.
Shipping Address
Please ensure your shipping address is accurate before placing your order.
Brainiac Prints is not responsible for delays or additional shipping costs caused by incorrect or incomplete addresses provided by the customer.
Lost or Delayed Packages
Once your order has been handed over to the shipping carrier, delivery is managed by the carrier.
If your package is delayed or appears lost, please contact the carrier first using your tracking number. If you still need assistance, our support team will be happy to help.
Damaged Shipments
If your package arrives damaged, please contact us within 48 hours of delivery.
Include:
- Your order number
- Photos of the damaged packaging
- Photos of the damaged product
We will review your claim and work toward a suitable resolution.
International Shipping
International shipping may be available for selected destinations.
Customers are responsible for any customs duties, import taxes, or additional fees required by their country.
Delivery times for international orders vary depending on destination and customs processing.